Terugbetalingsbeleid
Return & Refund Policy
This policy explains your rights regarding returns, refunds, and cancellations, including conditions for eligibility and processing times.
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as received, unopened, unused, and in its original packaging, including all seals and labels.
For hygiene and safety reasons, any products showing signs of opening or use (including cosmetic and personal care products such as balms) are not eligible for return.
A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at bellamanti.info@gmail.com. Returns must be approved before being sent back.
Approved returns should be sent to the following address:
Bellamanti d.o.o.
Brodarjev trg 7
1000 Ljubljana
Slovenia
If your return is accepted, we will provide you with return instructions and, where applicable, a return shipping label. Items sent back without prior authorization will not be accepted.
If you have any questions regarding returns, please contact us at bellamanti.info@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and arrange a replacement or refund where applicable.
Non-Returnable Items
- Personal care & cosmetic products that have been opened or used
- Customized or personalized items
- Sale items
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before initiating a return.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
This right applies only if the product is returned unopened, unused, and in its original packaging, in accordance with EU consumer protection regulations. Opened cosmetic or hygiene products are excluded from the cooling-off period for health and safety reasons.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at bellamanti.info@gmail.com.